Today, we’re announcing an update we’re confident you’re going to love. Say hello to Help Hub!
Help Hub is a new in-app help support center featuring an AI-powered knowledge base for The Events Calendar. For Event Calendar Pro users, we’ve also included live chat support. Help Hub creates a smooth support experience directly within the WordPress dashboard, keeping everything you need in one place.
Let’s take a closer look at how Help Hub works!
An Overview of Help Hub for all Events Calendar users
Help Hub caters to all Events Calendar users needing assistance, with additional features available to premium customers. It provides comprehensive support in a centralized location, including documentation, troubleshooting, and direct assistance. For our premium customers, Help Hub offers a live chat option. Talk directly to an agent without leaving your WordPress dashboard, saving you time. Available 24/7, Help Hub means you don’t have to leave your WordPress dashboard to find answers to your questions!
Help Hub’s standout features include:
- AI-powered documentation search that provides instant answers
- Quick solutions that save you time
- A mobile-friendly interface, so you can get support on the go
- A combination of self-service resources with direct support options to meet your needs
- 24/7 availability with intelligent search that understands natural language queries
We are excited to quickly give you the answers you need. Let’s walk through how to use this powerful new resource.
Getting started with Help Hub
All Event Calendar users can access Help Hub. First, go to Events → Help.
The TEC Help Hub will appear right on the page. There are prompted questions already written out for you to choose from, or you can send a message of your own.
When you type and send a message, the bot responds almost immediately. In this case, I asked how to add a ticket to an event. The bot pulled information from the documentation and answered my question, laying out a step-by-step guide.
Please note that to use Help Hub, you will have to opt in to Telemetry. Go to Events → Settings → General → Debugging and check the Opt in to Telemetry box. Then, hit Save Changes.
The live chat feature for premium users
All premium users have the ability to chat directly with a live agent. To start a chat, there is a Contact Support button in the Help Hub. If it is during our normal business hours, a live agent will assist you. Otherwise, you can fill out a form to connect with our team using our ticket system.
The benefits of Help Hub
There are countless reasons this new update can benefit you. If you are brand new to The Events Calendar, you can search about basic functionality and receive answers instantly, making the learning curve much easier. Or, if you host events infrequently and need a quick refresher on certain steps, Help Hub allows you to easily revisit processes you might not have used in months. For website developers, getting quick access to developer documents and code examples streamline workflows and saves time.
No matter who you are, Help Hub is a valuable tool right in your dashboard. We are excited to give our customers an even better event planning experience with this powerful new update.
We’ve made this update to enhance your experience, and we aren’t done yet!
That’s all the information you need to get started with Help Hub! We hope you find this update helpful.
We are always seeking to make our products better, and more updates are coming your way before the year ends. Keep an eye on your inbox!
And that’s not all– we have a big sale coming your way next week! Our plugins and add-ons will be discounted, so it’s the perfect time to upgrade or try new products. More details to come soon!
The post Enhancing Your Experience with Help Hub appeared first on The Events Calendar.